KPC & COVID-19

We at Kitty Poo Club are taking all the necessary precautions to keep you and our team members safe during the threat of COVID-19, also known as Coronavirus. We’ve been tracking recommendations from the U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), and will continue to do so. We want nothing more than to keep you and your furry friends happy and healthy, so here are some updates to ensure you that we are operating efficiently.

We’re processing and shipping your orders each month without any delay; however, FedEx has been shipping such an excessive number of packages due to the pandemic that longer-than-normal ship times are expected. To prevent any delays like this, we would suggest placing your order earlier than normal, adjusting your shipping frequency so that you receive orders more frequently, or adding an extra box to keep as a backup. We are happy to create a customized shipping plan that works best for you. 

Click here to access your account and easily change your next scheduled ship date.

There’s more than enough supplies to go around. Kitty Poo Club has strategically been keeping a full inventory so that you can order what you need and never have to worry. If you’d like to have extra food, litter, or any other items on hand, simply log into your account and add more as needed.

Click here to access your account and you'll be able to easily add extra products to keep on hand.

There are opportunities to earn discounts with our Kitty Koins Rewards program. We understand the financial burden many people are experiencing due to COVID-19, and we want to help where we can. You can easily earn Kitty Koins by following us on social media, sharing with family and friends, and referring others to join. You can then exchange your Kitty Koins for coupons and apply them to your upcoming subscription orders. These coupons can help bring your costs down significantly.

To learn more about Kitty Koin Rewards and to see your Kitty Koin balance, click the 'Rewards' tab at the top of our home page.

Our customer support team is here to help you every step of the way. If you have any questions, concerns, or comments, please take a look at our online help center, and don’t hesitate to reach out to us via email at support@kittypooclub.com. We are happy to help you with anything at all.

We wish you and your furry friends health, safety, and love.

- The Kitty Poo Club Family