Frequently Asked Questions
Frequently Asked Questions
How does Kitty Poo Club work?
We offer several premium litter options, and each is designed to last a full month (for one cat). The litter ships in one our high-quality, recyclable litter boxes so there's no mess and no odor. Every month a fresh box will be delivered to you, with FREE SHIPPING.
Could it really get any easier?
When do new boxes arrive?
Your membership includes a new box every month. New boxes will ship on the monthly renewal date, or on the next business day if the renewal date falls on a weekend or holiday. When a new box ships, you will receive an email with tracking information. After the new box arrives, simply discard the litter and recycle the old box.
Is there a fee to join?
Nope! There is no fee to join the club. You gain an extra hour of your time (since you no longer have to lug litter home from the store and chisel out a smelly box) and the pleasure of knowing your home is odor-free!
What is your cancellation policy?
While we would be sad to see you go, you can cancel at any time - no hassles, no fees. Simply send a message to firstname.lastname@example.org, before your next order is charged to your credit card or PayPal account, and we will take care of that right away.
If you ever want to reinstate your membership, you can easily do this via your account, or we can do this for you. If you are not satisfied, refunds can be offered on a single box, within the first two weeks of the first order.
Can I order just a single box or order one just to try it out?
You sure can! It's easy to set that up by clicking "Litter Boxes" under the "Shop" tab. Then toggle the "auto-ship" option to "OFF" in your cart.
How do I skip a delivery or pause my membership?
You can easily skip as many upcoming shipments as you'd like. To do this, sign into your account at kittypooclub.com/account. Next, click on "Change Date", next to the calendar. From here, simply choose your next preferred "order date".
Can I update my address or credit card info?
You sure can! After logging into your account, click the "Billing Info" tab to update your credit card, or click "Edit Address" under you shipping address to make necessary changes.
How big is the box and will my cat fit?
Our Standard Litter Boxes are 19x15x10 inches, and are roomy enough for cats up to 20 pounds. For larger kitties (20+ pounds), we also offer an XL Litter Box, which is 22x18x10 inches.
If you order one of our domes to go with either sized box, the height is increased to 15 inches. The high side walls provide privacy for your cat and keep what should be in the box - in the box!
How do I use the Kitty Poo Club Box?
Assembling the box is simple and only involves a few quick steps.
- Place the lid underneath the box.
a. Position the white rails on the sides of the box OR
b. Place the dome on the top of the box.
- Tear open the bag of litter and pour slowly into the bottom of the box to minimize dust. Recycle the empty bag.
- At the end of the month, toss the used litter in the trash, recycle the litter box, and a new one will arrive when you sign up for auto-ship. No more scrubbing out a litter box!
How do I assemble the dome?
We've put together a quick instructional video to show you how to assemble our dome. Take a look: https://www.youtube.com/watch?v=CmjW09Ta3yI
How do I help my cat adjust to the new litter and box?
Most cats love the feel of our litters. However, some cats are finicky, and less open to change. (This is common, and easy to overcome!) Your first month may not be as maintenance-free as you would like, but there are some things you can do to help your cat adjust.
After your first box arrives, we recommend pouring half of the Kitty Poo Club litter bag into the new Kitty Poo Club box, followed by an inch of your existing litter. Your cat will naturally stir the litters together just by being in the box. As your cat adjusts, you should be able to gradually use only Kitty Poo Club litter.
Is Kitty Poo Club litter safe for my cat?
All of our litter options are naturally derived, and are non-toxic to both humans and animals. They are free of scents, dyes, and chemicals, making a cleaner & healthier option for your cat and home!