Frequently Asked Questions

Frequently Asked Questions

Membership

  • How does Kitty Poo Club work?
    Members get a high-quality pre-filled disposable litter box that will last a solid 30 days. No mess. No odor. Just scoop the poo and stir the litter once a day-- it's as simple as that! Every month a replenishment box will be delivered to you with free shipping. Could it really get any easier?

  • Why is a box $21.99 per month?
    You will get the Kitty Poo Club litter box and a bag of premium litter delivered to you - with free shipping.

    We have eliminated the need to scrub plastic litter boxes and lug heavy bags of litter home from the store! Our system rids your home of nasty cat odors and reduces your cleaning time - we hope you'll give us a try!

  • When do new boxes arrive?
    Your membership includes a new box every month. New boxes will ship on the monthly renewal date, or on the next business day if the renewal date falls on a weekend or holiday. When a new box ships, you will receive an email with tracking information. After the new box arrives, simply discard the litter and recycle the box.

  • Is there a fee to join?
    Nope! There is no fee to join the club. You gain an extra hour of your time (since you no longer have to lug litter home from the store and chisel out a smelly box) and the pleasure of knowing your home is odor-free!

  • What is your cancellation policy?
    While we would be sad to see you go, you can cancel at any time - no hassles, no fees. Simply log into your account, and click the "Cancel Auto-Ship" button under your shipping address.

    If you ever want to reinstate your membership, you can easily do this via your account, or we can do this for you. If you are not satisfied, refunds can be offered on a single box, within the first two weeks of the first order.

  • Can I order just a single box or order one just to try it out?
    You sure can! It's easy to set that up by clicking "Litter Boxes" under the Products tab. Then select the "one-time" option at checkout.

  • How do I skip a delivery or pause my membership?
    You can easily skip as many upcoming shipments as you'd like. To do this, sign into your account at kittypooclub.com/account. Next, click on "Change Date", next to the calendar.  From here, simply choose your next preferred ship date.

  • Can I update my address or credit card info?
    You sure can! After logging into your account, click the "Billing Info" tab to update your credit card, or click "Edit Address" under you shipping address to make necessary changes.

The Box

Assembling the box is quite simple and involves a few quick steps.
  1. Remove lid, and place under the box.
  2. Pop up the sidewalls of the box and add the white side-rails.
  3. Using the perforation on the litter, open the bag and pour it gently into the box. Recycle the empty bag.
Do the following steps daily:
  • Remove poo clumps.
  • Follow enclosed instructions for maintaining the litter type you selected.

Disposing and replacing the box...

  • After 30 days, a new litter box will arrive via FedEx SmartPost (final delivery with this shipping method is made by either FedEx or USPS).
  • For neat and easy disposal or your old box: dispose of the litter in the trash, then remove the strips from the sidewalls and fold in the sidewalls. Remove the lid from under the box and place it back on top to recycle.
  • How do I help my cat adjust to the new litter and box?
    Most cats love the natural feel of our litters. However, some cats are finicky and less open to change. (This is not unusual and is easy to overcome.) Your first month may not be as maintenance-free as you would like, but there are some things you can do to help your cat adjust.

    After you receive the first shipment, you may need to incorporate some of your old litter into your new litter box. Start by pouring half of the Kitty Poo Club litter bag into the new Kitty Poo Club box. Next, add an inch of your existing litter on top of the Kitty Poo Club litter. Your cat will naturally stir the litters together just by being in the box. As your cat adjusts, you should be able to gradually use only Kitty Poo Club litter.

  • How big is the box and will my cat fit?
    Our box is 19 inches long, 15 inches wide and had 10 inch sidewalls. It’s the perfect size to be roomy for your cat while maximizing space in your home. (Even large cats up to 25 pounds will find that there is plenty of space to do their business.) The high side walls provide privacy for your cat and keep what should be in the box - in the box!

  • I bought a dome - how do I assemble it?
    We've put together a quick instructional video to show you how to assemble our dome. Take a look:  https://www.youtube.com/watch?v=CmjW09Ta3yI

The Litter

  • Is Kitty Poo Club litter safe for my cat?
  • All of our litter options are naturally derived, and are non-toxic to both humans and animals. They are free of scents, dyes, and chemicals -a cleaner & healthier option for your cat and home!

Maintenance