Terms of Service

Last updated: November 4, 2026

Please read these Terms of Service (“Terms”) before using kittypooclub.com (the “Website”), creating an account or making a purchase. The Website is operated by Kitty Poo Club LLC, an Ohio limited liability company (“Kitty Poo Club,” “we,” “us” or “our”). These Terms describe the conditions for using the Website and purchasing our products.

By affirmatively accepting these Terms when presented to you, including during account creation or checkout, you agree to them. If you do not agree, do not create an account or place an order. Our Privacy Policy explains our personal-information practices and your choices. Acceptance of these Terms does not itself provide consent to optional tracking or marketing communications; we request those choices separately.

Our offers and pricing

We offer goods on this Website.

Product prices are displayed on the Website and include mandatory fees where required by law. Applicable taxes and shipping charges are shown before you submit an order. Subscription prices, delivery frequency and any introductory or promotional terms are disclosed when you enroll. A price change does not alter an order already accepted by us; changes to future subscription charges are addressed below.

Purchases

Payments are processed through our checkout and payment service providers. The available payment methods are displayed at checkout. Payment information is handled in accordance with our Privacy Policy and the applicable provider’s privacy notice. This does not limit our own responsibilities for the personal information we collect or process, or any obligations imposed by law.

You represent that you have the legal right to use the payment method you provide and that your payment information is accurate and complete. We accept an order when we confirm that it has been processed or when we ship it, whichever occurs first. A payment authorization alone is not acceptance of an order.

Cancellation policy

To cancel, skip, reschedule or change an upcoming Auto-ship order, use your account or contact contact@kittypooclub.com or support@kittypooclub.com at least 24 hours before its scheduled processing date. Your account shows your upcoming order schedule. Once an order has been processed and payment taken, it moves to fulfillment and cannot be cancelled under this voluntary policy, even if it has not yet shipped. We send a confirmation when the order is processed. Our Refund policy applies to eligible returns and refunds. This cutoff does not restrict cancellation or refund rights required by law, including rights concerning shipment delays.

Cancelling Auto-ship stops future renewals but does not automatically cancel an order already processed. No subscription cancellation fee applies. If we cancel an order or accept a timely cancellation before processing, we refund the amount paid for that order, including applicable taxes and shipping charges. We may cancel an order because of suspected fraud, a pricing or availability error, inability to fulfill it, or another lawful reason; if we do, we will notify you.

Refund policy

If you are not satisfied with your first order and choose to cancel your Auto-ship, contact us within 30 days after delivery to request a refund under our first-order money-back guarantee. The guarantee covers one litter box and one bag of litter from that first order; you do not need to return those items. A first order purchased without Auto-ship is also eligible within the same delivery-based period. This 30-day delivery-based guarantee is not shortened by the general 60-day order-age limit below.

For other items, we offer refunds when the items are unused and returned to us. Contact us to arrange the return; this voluntary return policy does not cover orders placed more than 60 days before the refund request. You are responsible for return shipping. Send authorized returns to Kitty Poo Club, Attn: Returns, 1909 Old Mansfield Rd, Bldg B, Wooster, OH 44691. This is our returns address, not our PO Box correspondence address.

Refunds cover the price paid for the eligible items and applicable taxes, and are issued to the original payment method unless another method is required by law or agreed with you. Payment-provider processing may affect when the credit appears. Contact contact@kittypooclub.com or support@kittypooclub.com for help with a refund, a defective or damaged item, a wrong item, or a missing delivery. Please report a package marked delivered but not received within 30 days of the carrier's delivery scan so we can investigate promptly. These voluntary deadlines and conditions do not restrict a warranty, refund, delivery-dispute or other remedy required by law.

Shipping policy

Shipping charges, if any, are shown before you submit your order. We ship within the time stated when you order; if no shipment time is stated, we ship within 30 days, subject to any different period permitted by applicable law. If we cannot meet the applicable shipment time, we will notify you and provide the delay, cancellation and refund options required by law. Delivery estimates may depend on the carrier and destination. A carrier’s terms do not replace or limit our obligations to you.

Product warranties

The refund policy above and any express product warranty or guarantee provided with your purchase apply according to their terms. Nothing in these Terms excludes, restricts or modifies a warranty, guarantee or consumer right that cannot lawfully be excluded, restricted or modified. Contact contact@kittypooclub.com if you believe a product is defective or does not match its description.

Remedies

Available remedies include the refunds, replacements and other remedies described in these Terms and any rights required by applicable law. Nothing in these Terms limits a remedy that cannot lawfully be limited.

Subscriptions

Auto-ship subscriptions renew automatically at the delivery frequency you select when enrolling, and continue until you cancel. By expressly agreeing to recurring billing at enrollment, you authorize charges for your selected products at that frequency. The recurring price or how it is calculated, applicable taxes and shipping, and any introductory offer are disclosed before enrollment. When an introductory offer ends, the disclosed regular price applies.

Your account shows your subscription schedule. You can change products or delivery frequency, skip or delay an upcoming shipment, or cancel future renewals through your account. To cancel online, sign in, open Manage Subscriptions, select Edit My Auto-ship, scroll to Cancel Auto-ship and follow the steps until your subscription displays as Canceled. You can also contact contact@kittypooclub.com or support@kittypooclub.com for cancellation assistance. There is no subscription cancellation fee.

To prevent the next scheduled order from processing, cancel at least 24 hours before its scheduled processing date. You may cancel future renewals at any time. Cancelling after an order has been processed and payment taken stops later renewals but does not cancel the processed order. Our Cancellation and Refund policies explain the treatment of that order and any rights that apply.

After enrollment, we send a confirmation containing the subscription terms and cancellation instructions. We provide renewal reminders, notices of material changes and any further consent opportunity required by applicable law. We will notify you before a change to the recurring price takes effect and give you an opportunity to cancel before the changed charge.

Accounts

When you create an account on our Website, you guarantee that you are 18 years of age or older and that the information that you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Website.

Keep your account credentials confidential and notify us promptly of suspected unauthorized access. You are responsible for activities you authorize through your account; this provision does not make you responsible for our acts or omissions or waive rights provided by law. We may suspend or terminate an account for fraud, unlawful activity, a material breach of these Terms or another lawful reason. You may request account closure by contacting us.

Closing your account cancels all Auto-ship subscriptions and other recurring renewals associated with that account. A request to close your account is also a request to cancel those future renewals; the Cancellation policy governs any order already processed. If your account is suspended or you cannot sign in, you can still cancel by contacting contact@kittypooclub.com or support@kittypooclub.com. Closure or suspension does not eliminate amounts properly owed, refunds or other remedies. An account-closure request is separate from a personal-information deletion request under our Privacy Policy, and we may retain records where permitted or required by law.

Prohibited uses

You agree that you will use this Website in accordance with all applicable laws, rules, regulations and these Terms at all times. The following is a non-exhaustive list of prohibited uses of this Website. You agree that you will not perform any of the following prohibited uses:

• Impersonating or attempting to impersonate Kitty Poo Club LLC or its employees, representatives, subsidiaries or divisions;

• Misrepresenting your identity or affiliation with any person or entity;

• Sending or attempting to send any advertising or promotional material, including but not limited to spam, junk mail, chain mail or any similar material;

• Harassing other users, unlawfully interfering with their use of the Website, or using the Website for fraud or other unlawful conduct;

• Using the Website in any manner that could disable, overburden, damage or impair the Website or interfere with another party’s use of the Website;

• Using automated tools to scrape or copy the Website in a way that bypasses access controls, disrupts operation or infringes another person's rights; authorized indexing, accessibility tools and approved integrations are permitted;

• Copying Website content for an unauthorized commercial use or in violation of intellectual-property rights; you may save receipts, product descriptions, these Terms and other information for your personal records;

• Using any device, software, means or routine that interferes with the proper working of the Website, including but not limited to viruses, trojan horses, worms, logic bombs or other such materials;

• Attempting to gain unauthorized access to, interfering with, damaging or disrupting any parts of the Website, the server(s) on which the Website is stored, or any server, computer or database connected to the Website;

• Attempting to attack or attacking the Website via a denial-of-service attack or a distributed denial-of-service attack;

• Otherwise attempting to interfere with the proper working of the Website;

• Using the Website in any way that violates any applicable federal, state or local laws, rules or regulations.

Customer reviews and photos

You keep ownership of reviews, photos, videos and other content you submit. When you submit that content after being presented with and accepting these Terms, you grant Kitty Poo Club a nonexclusive, worldwide, royalty-free license to host, reproduce, display, distribute and use it to operate our review features and promote our products, including on our Website, social channels, marketing emails and advertisements. We may allow our review, hosting and marketing providers to exercise those rights only to perform services for us. We may crop, resize or format content, or quote an excerpt, without materially changing the meaning of your review or creating a misleading endorsement.

Submit only content you have the right to share and authorize for these uses, including any necessary permission from identifiable people shown in a photo or video. Please do not include private information you do not want made public. A submission does not transfer ownership to us or require a positive review. Nothing in these Terms prohibits or penalizes an honest review. We may moderate unlawful, abusive, irrelevant or privacy-infringing content, but disagreement with a negative opinion is not itself a reason to suppress it.

Contact contact@kittypooclub.com about a content-use or removal request. Permission for content submitted before these Terms were accepted is governed by the permission or terms applicable when it was submitted; this update does not retroactively grant new rights in earlier content.

NO WARRANTY ON WEBSITE

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WEBSITE DISCLAIMER DOES NOT LIMIT AN EXPRESS PRODUCT WARRANTY, OUR REFUND POLICY, OR ANY WARRANTY OR CONSUMER RIGHT THAT CANNOT LAWFULLY BE DISCLAIMED.

Availability, errors and inaccuracies

We work to keep product information and prices accurate, but errors can occur. We may correct an error and, where necessary, decline or cancel an affected order. If correcting an error would increase the amount you pay or materially change the product ordered, we will obtain your agreement before proceeding. If you do not agree, we will cancel the affected order and refund the amount paid. This section does not excuse a misleading statement or limit rights available under applicable law.

DAMAGES AND LIMITATION OF LIABILITY

SUBJECT TO THE EXCEPTIONS BELOW AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, KITTY POO CLUB LLC IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ON CONTRACT CLAIMS ARISING FROM USE OF THE WEBSITE OR PURCHASE OF PRODUCTS UNDER THESE TERMS.

SUBJECT TO THE EXCEPTIONS BELOW AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY FOR CONTRACT CLAIMS ARISING FROM USE OF THE WEBSITE OR PURCHASE OF PRODUCTS UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE TOTAL AMOUNT YOU PAID US FOR PRODUCTS DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THESE EXCLUSIONS AND LIMITS DO NOT APPLY TO FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR CLAIMS FOR DEATH, PERSONAL INJURY OR PHYSICAL DAMAGE TO TANGIBLE PROPERTY CAUSED BY OUR PRODUCTS OR OUR NEGLIGENCE. THEY DO NOT LIMIT STATUTORY CONSUMER-PROTECTION OR PRIVACY CLAIMS, OR ANY OTHER LIABILITY, STATUTORY DAMAGES OR REMEDY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED. THEY DO NOT REDUCE REFUNDS OWED UNDER THESE TERMS, LIMIT NONWAIVABLE WARRANTY RIGHTS, OR PREVENT YOU FROM SEEKING A REMEDY AVAILABLE UNDER APPLICABLE LAW WHEN A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW PARTICULAR EXCLUSIONS OR LIMITS; IN THOSE JURISDICTIONS, ONLY LAWFUL EXCLUSIONS AND LIMITS APPLY.

Links to third party websites

This Website may contain hyperlinks to websites operated by third parties and not by us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is your responsibility to take precautions to ensure that whatever links you click on or software that you download, whether from this Website or other websites or applications, is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Intellectual property and copyright complaints

All contents of this Website are © 2019 - 2026 Kitty Poo Club LLC or third parties. All rights reserved. Unless specified otherwise, this Website and all content and other materials on this Website including but not limited to all logos, designs, text, graphics, pictures, information, data, software, sound files and arrangement thereof (collectively, “Content”) are the proprietary property of Kitty Poo Club LLC and are either registered trademarks, trademarks or otherwise protected intellectual property of Kitty Poo Club LLC or third parties in the United States and/or other countries.

If you are aware of a potential infringement of our intellectual property, please contact Customer Support at contact@kittypooclub.com.

We respect intellectual property rights. You may report copyright concerns using the procedure below. For trademark or other intellectual property concerns, contact us and identify the right, the material at issue and your basis for the complaint.

If you believe material on the Website infringes a copyright you own or are authorized to enforce, send a notice to the contact listed below with the subject “Copyright infringement notice.” Include:

1. Your physical or electronic signature as the copyright owner or an authorized representative;

2. Identification of the copyrighted work, or a representative list of works, and identification of the material you believe infringes, including its location on the Website so we can find it;

3. Your name, mailing address, telephone number and email address;

4. A statement that you believe in good faith that the disputed use is not authorized by the copyright owner, its agent or the law; and a statement that the notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner of the exclusive right allegedly infringed.

We may request information needed to evaluate an incomplete notice. Knowingly making a material misrepresentation in a copyright notice or counter-notice may result in liability under applicable law.

If we remove material you supplied following a copyright notice, you may submit a counter-notice identifying the removed material and its former location, providing your signature, name, address and telephone number, and stating under penalty of perjury that you believe the removal resulted from mistake or misidentification. The counter-notice must include consent to the jurisdiction of the federal district court for your address, or, if you are outside the United States, a federal district where we may be found, and agreement to accept service from the person who submitted the notice or that person’s agent. We handle notices, counter-notices and any restoration of material in accordance with applicable law.

You may submit your claim to us by contacting us at:

Kitty Poo Club LLC

contact@kittypooclub.com

PO Box 782, Wooster, OH 44691

United States

Governing law, severability, dispute resolution, venue and class action waiver

Ohio law governs these Terms, except to the extent the mandatory law of your place of residence provides otherwise. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Nothing in these Terms excludes the application of nonwaivable consumer protections or other mandatory law.

Failure to enforce a provision does not waive it. If a provision is held unenforceable, the remaining provisions continue to the extent permitted by law. These Terms and the purchase or subscription terms disclosed and accepted with your order form the agreement for that transaction. An update does not retroactively change rights or obligations relating to an earlier purchase, an accrued claim or a dispute that arose before the update took effect, unless you and we validly agree otherwise.

Subject to any mandatory right to bring a claim in another forum, disputes arising from these Terms will be heard in the state courts located in Wayne County, Ohio, or the federal courts serving Wayne County, Ohio, that have jurisdiction. Nothing in this section prevents a complaint to a regulator or limits a right to use small-claims court where applicable law protects that right.

CLASS ACTION WAIVER. TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND KITTY POO CLUB LLC AGREE TO BRING CLAIMS AGAINST EACH OTHER ARISING FROM THESE TERMS, USE OF THE WEBSITE OR PURCHASE OF OUR PRODUCTS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS OR COLLECTIVE ACTION. THIS PROVISION DOES NOT REQUIRE ARBITRATION OR WAIVE A RIGHT TO A JURY TRIAL. IT DOES NOT LIMIT REMEDIES AVAILABLE ON AN INDIVIDUAL CLAIM, OR WAIVE ANY RIGHT TO A CLASS ACTION, REPRESENTATIVE RELIEF, PUBLIC INJUNCTIVE RELIEF OR OTHER RELIEF THAT CANNOT LAWFULLY BE WAIVED. IF A COURT FINDS THIS PROVISION UNENFORCEABLE FOR A CLAIM, IT WILL NOT APPLY TO THAT CLAIM, WHICH MAY PROCEED AS THE LAW REQUIRES. THE REMAINDER OF THESE TERMS WILL CONTINUE TO APPLY TO THE EXTENT PERMITTED BY LAW.

Electronic communications

We use electronic communications for order confirmations, subscription notices and account messages, subject to applicable consent and delivery requirements. Marketing email and text-message preferences are separate from transactional communications. Our Privacy Policy explains how to manage those preferences.

Changes to these Terms

We may update these Terms and will identify the revised version by its Last updated date. Material changes will be communicated before they take effect where required by law, and we will obtain new consent where required. Subscription price and renewal changes are also subject to the Subscriptions section above. Merely posting revised Terms does not change an earlier agreement where notice or acceptance is required.

Questions

If you have any questions about our Terms of Service, please contact us at contact@kittypooclub.com.